Terms & Conditions

1. Acceptance of these terms

By creating an account, subscribing, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

2. Accounts and eligibility

You must be at least 18 years old and able to enter into a binding contract. You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity that occurs under your account, including activity by staff members you invite. Notify us immediately of any unauthorized use.

3. Subscriptions, pricing and billing

Omni Shop Guardian is offered on recurring monthly subscription plans — Solo Chair at $11 per month and Multi-Chair Shop at $27 per month — unless a different price is shown at checkout. Subscriptions renew automatically each month until cancelled.

Payments are processed by Square. By subscribing you authorize us and Square to charge your payment method on a recurring basis. Taxes may be added where required. Except where required by law, subscription fees are non-refundable, and cancelling stops future renewals rather than refunding the current period. Failed payments may result in suspension of the Services until the balance is settled.

4. Promo codes and referrals

Promo codes are limited to one redemption per account, are non-transferable, have no cash value, and may be modified or discontinued at any time. Ambassador and client referral commissions are governed by the program terms shown in your dashboard, including minimum payout thresholds and required tax information. We may withhold or reverse credits obtained through fraud, self-referral, or abuse.

5. Client card holds and no-show fees

The Services allow you to place an authorization (hold) on a client’s card for no-show protection. Holds are authorizations, not charges, and expire according to the processor’s rules. You are solely responsible for the policies you set, for disclosing them to your clients, for the amounts you charge, and for handling disputes and chargebacks that result. We provide the tooling; we are not a party to the agreement between you and your clients.

6. SMS, voice and messaging

You may use the Services to send appointment, account, and marketing messages. You represent that you have obtained the consent required by applicable law (including the TCPA and carrier A2P 10DLC rules) from every recipient, that you will honor STOP and HELP requests, and that you will not send prohibited content. Message and data rates may apply to recipients; message frequency varies. See the SMS section of our Privacy Policy for details.

7. Acceptable use

• No unlawful, fraudulent, harassing, or infringing activity.
• No attempts to breach, probe, or overload the Services or their security.
• No reverse engineering, scraping, or resale of the Services without consent.
• No uploading of malware or of data you lack the right to share.

8. Your client data

You own the client records, photos, notes, and business data you enter. You grant us a limited license to host and process that data solely to operate and support the Services. You are the controller of your client data and are responsible for having the rights and consents needed to store it, including for photographs used in portfolios and technical cards.

9. AI features and estimates

AI assistants, financial briefings, tax set-aside suggestions, review replies, and marketing copy are generated automatically and may contain errors. All financial and tax figures are estimates for planning only and are not accounting, tax, or legal advice. They do not account for filing status, dependents, state and local taxes, credits, deductions, or other withholding. Always confirm with a licensed professional before relying on them, and review AI-generated messages before sending.

10. Intellectual property

The Services, including software, branding, logos, and content we provide, are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription.

11. Cancellation and termination

You may cancel your subscription at any time from your billing settings; access continues until the end of the paid period. You may request deletion of your account and data at any time via our account deletion page. We may suspend or terminate accounts that violate these Terms, create legal risk, or remain unpaid.

12. Disclaimers

The Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation, and we are not responsible for third-party services such as payment processors, messaging carriers, or booking platforms you connect.

13. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data. Our total liability for any claim relating to the Services is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

14. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Services, your client or staff data, your messaging practices, your no-show and cancellation policies, or your violation of these Terms or applicable law.

15. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of law rules. Disputes will be resolved in the state or federal courts located in Wyoming, and you consent to that jurisdiction. Nothing here prevents either party from seeking injunctive relief where appropriate.

16. Changes to these terms

We may update these Terms from time to time. Material changes will be announced by email or a notice in the Services. Continued use after the effective date constitutes acceptance of the updated Terms.

17. Contact us