Support
Regaining access to your account
Most lockouts are solved in under a minute with a password reset. If that doesn't work, the checklist below tells us what we need to verify you own the shop.
1. Reset your password
- Go to the sign-in page and enter your account email.
- Tap “Forgot your password?” — we email a secure reset link right away.
- Open the link, choose a new password, and you'll land straight in your dashboard.
No email after a few minutes? Check spam, then confirm you're using the exact address you signed up with. If you originally used “Continue with Google”, sign in with Google instead — that account has no password.
2. Staff who can't get in
Staff accounts are created by the shop owner. Ask your owner to resend your invite from Team → Staff accounts; the link lets you set your own password. Invites expire after 14 days and must be accepted with the exact email they were sent to.
3. Still locked out? Email us
Write to kat@omnishopguardian.app from any address and include:
- The email address on the account (the one you used to sign up).
- Your shop name exactly as it appears in the app.
- The mobile number on file for owner alerts, if you set one.
- Your billing plan ($11 Solo or $27 Multi-Chair) and the last 4 digits of the card on file.
- Roughly when you created the account, and whether you signed up with email or Google.
We reply within one business day. For security we never reset an account over social media or text, and we'll only send recovery links to the email already on the account.