Omni Shop Guardian
AI receptionist setup
Prepare your script, connect your phone with help, then test before going live.
AI receptionist setup
Prepare your script, connect your phone with help, then test before going live.
Phone connection: not verified
Omni does not yet show a verified connection or test result here. Saved settings are not proof that your shop's calls are being answered.
Optional AI call answering
Subscribing or adding your shop does not connect your phone. Saving a number, greeting or switch does not make AI answer calls. Keep your current phone service until a real test call succeeds.
How would you want calls handled?
- 1. Prepare your shop details.
After adding services, prices and hours, save your greeting and booking instructions below. Tell us whether to book in Omni or keep your current booking service during testing.
- 2. Get help connecting a voice-capable number.
We need to check your phone provider and arrange the AI phone connection. You can discuss a new number or forwarding your existing line. A texting-only number is not enough. Phone service and usage may have separate costs; confirm them before proceeding.
- 3. Choose when calls reach AI.
Ask your provider about forwarding unanswered or busy calls so you can still answer first. Forwarding options depend on your provider. Do not forward a number to itself or change your line before the AI destination is ready.
- 4. Prove it with a test call.
Call from another phone. Check the shop name, hours and prices, then make a clearly labeled test appointment. Confirm it appears at the correct time in your calendar and remove it afterward. If using missed-call forwarding, test by letting your shop phone ring unanswered.
- 5. Go live only after the test passes.
Agree on the final call routing and how to turn forwarding off with your provider. Until then, do not tell clients AI is answering your shop's calls.
Use this script when connected
This saves your receptionist preference. It does not connect a number or change your provider's forwarding. Turning it off does not restore call routing.
First thing callers hear. Leave blank to use the default script.
One per line. The AI will never invent a price that isn't listed here.
These are hard rules the AI obeys on every call — shop policies it must never break, like your cancellation fee, walk-in windows, or who it can book.
This is where you teach it the personal stuff — how you talk, quirks of the shop, how to handle odd questions. Add to it any time.
Enter the voice-capable number arranged during setup, not just your current shop number. Typing it here does not connect it. Sample greeting:
“Thanks for calling [Shop Name]! I’m Omni. What service or day are you looking to book?”
During your test call, verify that the assistant checks availability and that a test booking actually appears in your calendar.
What the AI knows
Says first
Thanks for calling the shop. Everyone's in the chair right now, so I'm the shop's assistant. Tell me what you need and I'll take care of it.
Hours it can quote
Not set — it won't guess.
Services it can quote
Not set — it will send the booking link instead of a price.
Rules it follows
Not set — it sticks to the safe default script.
Extra notes it knows
Not set — add the personal touches that make it sound like your shop.
Texts callers
Add a booking link so callers get one automatically.