Omni Shop Guardian
AI receptionist script
Everything you write here is what the AI knows. Keep it plain-spoken — it reads out loud on the phone and in texts.
AI receptionist script
Everything you write here is what the AI knows. Keep it plain-spoken — it reads out loud on the phone and in texts.
Let Omni answer the phone
Turn this off and calls just ring through to you as normal.
First thing callers hear. Leave blank to use the default script.
One per line. The AI will never invent a price that isn't listed here.
These are hard rules the AI obeys on every call — shop policies it must never break, like your cancellation fee, walk-in windows, or who it can book.
This is where you teach it the personal stuff — how you talk, quirks of the shop, how to handle odd questions. Add to it any time.
The number clients dial. When a call comes in, Omni answers live and says:
“Thanks for calling [Shop Name]! I’m Omni. What service or day are you looking to book?”
Omni checks your live calendar during the call and writes confirmed bookings straight onto it — no callback needed.
What the AI knows
Says first
Thanks for calling the shop. Everyone's in the chair right now, so I'm the shop's assistant. Tell me what you need and I'll take care of it.
Hours it can quote
Not set — it won't guess.
Services it can quote
Not set — it will send the booking link instead of a price.
Rules it follows
Not set — it sticks to the safe default script.
Extra notes it knows
Not set — add the personal touches that make it sound like your shop.
Texts callers
Add a booking link so callers get one automatically.